Learn how to write professional emails

Get tips on How to find a Job, Writing Professional emails, information on how to find Jobs in Zambia and Finding a Decent Job in Zambia on Mywage Zambia.

By Meluse Kapatamoyo

The days when one had to write a business letter as a means of communication are long gone. The terms Dear Sir/Madam have been replaced with a short email address and a subject heading.

But this does not mean that we can now use slang or smiley faces when
writing emails to those whom we conduct business with. Experts warn that the list of email “don’ts” includes abbreviations, not using capital letters and definitely no SMS related jargon. And it’s advisable to greet and refer to the person by name and surname if you do not know them personally.

Be polite!

Maggie Samakai, a Marketing Assistant,  shares her knowledge: “It’s good to introduce yourself even though your name and surname are clearly displayed on the email. As a courtesy, greet the sender everytime you reply to an email instead of just attending to what has been requested.

“When I started working I learnt a few tips. Most important on the list is that using capital letters in an email means you are shouting. I didn’t realise that because initially I thought, the text looked neater in bold letters.

“And in the same way that you would address someone in a letter, always thank the person you have been chatting with.”

Other tips include checking your spelling and grammar, using a polite and formal tone, and never using profanity or rude slang words. And always check that you are sending your email to the right person!

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