Contact centre information clerks

Contact centre information clerks provide advice and information to clients, respond to queries regarding a company’s or an organization’s goods, services or policies, and process financial transactions using the telephone or electronic communications media, such as email. They are located in premises that may be remote from clients or other operations of the organizations or companies about whom information is provided.

Skill level: Semi-skilled

Check your pay

  • The majority of Contact centre information clerks earn a salary between Ksh19,265 and Ksh70,371 per month in 2024.
  • A monthly wage for entry-level Contact centre information clerks ranges from Ksh19,265 to Ksh42,948.
  • After gaining 5 years of work experience, their income will be between Ksh22,669 and Ksh54,244 per month.

Job Responsibilities

  • Dealing with incoming calls and messages from clients, whether to answer queries, handle calls for service or sort out complaints
  • Identifying requirements and entering events into a computer system
  • Dispatching tasks to other units, when relevant
  • Invoicing or handling payments, where necessary
  • Sending letters, information sheets and other documents to clients
  • Advising clients of additional products or services

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